LEATHERNXG will notify you by email as soon as your order is shipped. This notice will give you an estimate of the number of days within which your order will arrive. In case your delivery is delayed beyond a time you are advised to contact us by email.
You can contact us by email with all the details regarding the delivery that is taking longer than the shipping notice estimate, the LEATHERNXG will get back to you with the courier’s tracking number for the shipment and the directions for using this number to learn the status of your shipment.
If the courier is unable to locate your shipment and give you an expected delivery date, the delivery guarantee for LEATHERNXG will take into effect.
To notify LEATHERNXG about the lost shipment email at firstname.lastname@example.org mentioning your phone number and the courier tracking number. The LEATHERNXG will immediately investigate the status of the case and contact you or reship the order again with no additional charges, or else refund your total purchase cost.
Refunds will be made by electronic credit charged back to your initial source of payment. LEATHERNXG will credit full amount back to your credit card account in case of lost shipment.