We at LeatherNxg are committed to offer our customers the most trendy, innovative, stylish and flawless products. We never compromise on quality or give false commitments, and follow a clear policy because we value our customers and want you to know everything before you buy. We have streamlined our policy and hope to seek your co-operation for abiding these clauses.
- We have no control over your selection of size and color, and we process your orders strictly to your selected size and colors; hence, there will be no refunds/returns/exchanges for ordering incorrect sizes and colors for both standard and custom products. So it is very important that, you cross check your measurements carefully before placing an order. Size charts are available with detailed information for measuring your size on our website. If you have any question regarding size, to mail us at email@example.com.
- No refund/ return/exchange will be issued to the customer ordering more than two products at a single time. This is to ideally restrict the practice of generation of a resale value and return the product in case there is no sale. This is also to discourage the practice of ordering different products for trial and selecting only one.
- Our customer support agent will mail you within 24 hours after placing an order, for the final order confirmation before processing. This is to confirm any last minute decision changes in your order like product selection changes and color changes or measurement changes, if any
- If within stipulated time period of 24 hours we will not get response for order confirmation from your side, we will take it as confirmed order and start processing.
- No product, color and measurement changes after 24 hours of your order placement will be entertained as the product is sent for processing.
- Any request for order cancellation will be entertained strictly as per the clauses mentioned below-
- Order cancellation request, within 3 days of your order confirmation will result into a direct/flat deduction of 25% from your ordered item amount.
- However, if you request order cancellation within a week or 7 days of order confirmation, there will be 75% deduction from the ordered item amount.
- No requests for order cancellation will be entertained, after 7 days of your order confirmation.
- Before shipment of your product, our quality control department inspects the product on varied quality standards to ascertain that the product is exactly the same as ordered from our website. If the product is somehow damaged during the shipment, only then will we get you a replacement shipped with expedited shipping at our expense. If your product is damaged, please mail us at firstname.lastname@example.org, specifying the extent of damage, within 24 hours of receiving the item for a RETURN AUTHORIZATION NUMBER. Our returns department will not accept any returns without a return authorization number.
- Refunds will be carried out only in case the delivery exceeds 25 working days for any product after the payment getaway confirmation and custumer confirmation. Please note that this stipulated period of 25 working days, start running from the time we receive final order confirmation from customer and payment getaway confirmation. Further, if the consignment does not arrive within 25 working days after shipping by express shipment, you may ask us for order tracking code. If we cannot prove that the consignment was dispatched to the address that was given for the order, we will initiate a full refund including the shipment charges.